Privacy Policy
Our commitment to protect your privacy
Riverton Community House recognises the importance of your privacy and how important it is for us to protect your personal information. We are committed to protecting personal information which we hold and to complying with all relevant privacy laws in the jurisdictions in which we operate. This document describes how we manage your personal information and safeguard your privacy.
References to ‘Riverton Community House’, ‘we’ and ‘us’ include Riverton Community House and Heartlands Services.
How do we collect and hold personal information about you?
The kinds of personal information we collect, and hold will depend upon the type of services we provide to you or obtain from you. It may be contained in:
- Information you give us when you request assistance or service from us or enter a competition of ours;
- Records of communications and other interactions you have with us (including telephone, email and online); and
- If you have or had one of our services, information about the use of that service or your opinions about that service recorded when you respond to a survey.
This information may include your name, address, telephone numbers, email address, date of birth, identification information and organisation.
The personal information we request is generally optional, but if you choose not to provide personal information to us, we may not be able to fulfil your request or provide you with the service you require. Sometimes, however, there are situations where we are required by law to collect certain personal information from you and, if this is the case, we will take reasonable steps to inform you of the law that imposes this requirement.
We generally collect personal information directly from you whenever it is reasonably practicable to do so. We may also collect personal information from other parties such as your agents or representatives (such as your legal or financial adviser) and from publicly available sources of information.
What do we do with the personal information we collect?
We collect, use and disclose personal information to carry on our business; to provide, administer, improve and personalise our services; to identify and interact with our clients; to let our clients know about other services which might interest them; to assess and improve the quality of our services; to protect our lawful interests; to deal with our clients’ concerns and enquiries; and to assist us generally in managing transactions with our clients, service providers and other contacts.
One or more Riverton Community House entities may contact you on an ongoing basis by telephone, mail, electronically or otherwise to provide you with marketing, advertising or other material about our services or to follow up on your interest in particular services, unless or until you tell us not to or we are restricted by law. We may disclose your personal information to government agencies, who may contact you in a similar manner to conduct research in relation to services you have acquired from or are offered by Riverton Community House and related matters (unless or until you tell us not to).
We may also exchange information with other Riverton Community House entities and with our service providers.
We may also be required or authorised by law to disclose your personal information. For example, we may disclose your personal information to a court in response to a subpoena or to a relevant taxation agency. We may also disclose information to other persons where you have provided your consent for us to do so.
How do we protect your personal information?
We hold personal information electronically and in hard copy form. We take reasonable steps to protect your personal information from loss, misuse, modification, or unauthorised access, use and disclosure. These steps include access control for our buildings, confidentiality obligations imposed on our employees and service providers and the use of security measures for computer system access.
Once we no longer require your personal information for any of the purposes for which it was collected, we will, subject to any legal obligations and responsibilities, take reasonable steps to destroy or de-identify your personal information.
Your privacy on our websites
We operate websites which may utilise ‘cookies’ to collect personal information. A cookie is a small file that is stored on your hard disk by a website. Cookies contain information which is readable by the website that issued the cookie to you. Cookies cannot execute programs or access other information on your computer. Your web browser can be configured to reject cookies issued by our websites, but if you do so, some functionality that we provide on our websites may become unavailable as a result.
If you transact electronically with another member of Riverton Community House, you should refer to the website of that member for more information on its website privacy and security procedures.
When you visit a website of ours, we may collect the following information from you: your IP address, domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (i.e. the referring URL), the type of browser you are using and information you volunteer such as survey information, name and email address.
While we take care that the personal information you give us on our websites is protected, the Internet is not a secure environment. If you are considering sending us any personal information through one of our websites or by other means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). We are subject to laws requiring us to protect information once it comes into our possession.
You may be able to access external websites, operated by companies unrelated to us, by clicking on links we have provided. Those other websites are not subject to our privacy standards, and we are not responsible for their privacy practices or the content of such other websites. You should contact those websites directly to ascertain their privacy standards, policies and procedures.
What rights do you have in relation to your personal information which we hold?
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. If you become aware of any errors in your personal information or change your personal details such as your name or address please contact us at your earliest convenience.
You can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. Please contact us (as set out below) if you would like details about the personal information, we may hold about you or if you would like us to update or correct it. We will handle any request in accordance with the relevant privacy regulations. We may require you to complete a request form and we also reserve the right to charge a reasonable fee for gaining access. We endeavour to deal with such requests promptly, but requests for a large amount of information, or information which is not currently in use, may require significant time to extract.
Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we are not able or unwilling to provide you with access to any personal information or to correct any personal information held by us, we will provide you with our reasons. If we do not agree to amend your personal information and you disagree, you may request that we make a note of your requested correction with the information.
You can contact us to ask us to do certain things, or to tell us you have a concern
You may also contact us to request us to stop using your personal information to contact you about our services. You can contact us if you wish to obtain more information about the way we manage personal information about you which we hold or if you are concerned that we may have breached our privacy obligations and wish to make a complaint. If you make a complaint, we will endeavour to respond and resolve your complaint promptly. For more information about privacy generally, or if your compliant is not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz and on (04) 474 7590.
How To Contact Us
Please visit the Contact Us page of this website. You can also contact our Privacy Officer via officemanager@rivchouse.cnz or call 03 2348206.
Changes to this privacy statement
We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed or to align with changes to our business. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes. We encourage you to visit our websites regularly for any updates to our privacy policies.